ARRIVAL & DEPARTURE
Your chalet is ready for you from 3:00 pm on the day of arrival. On the day of departure we kindly ask you to vacate the chalet by 9:00 am at the latest. If you arrive late (after 8:00 pm), please let us know in advance.
PARKING
Park conveniently in our spacious underground car park with direct access to your Bergwelten chalet.
One space in our underground car park is available per chalet.
CANCELLATION TERMS
Please note our cancellation terms:
Under the General Terms and Conditions of the Austrian Hotel Industry (AGBH), either party may terminate the accommodation contract by unilateral declaration without a cancellation fee up to three months before the guest's agreed arrival date. In this case, however, a handling fee of €30 is charged.
Up to one month before the guest's agreed arrival date, either party may terminate the accommodation contract by unilateral declaration; however, a cancellation fee of 40% of the package price is payable.
If the guest cancels less than one month before arrival, 70% of the package price is payable; less than one week before arrival, 90%.
The following details and information must be recorded:
- details and information of the original reservation
- the respective changes or the cancellation
- by whom and when the change/cancellation was requested
- name of the staff member who accepted the change/cancellation
For details, see the General Terms and Conditions for the Hotel Industry (AGBH) at www.hotelverband.at
Group bookings
The main differences between group bookings and individual bookings are:
- bookings are usually made well in advance; depending on the size of the group, this can be 1 to 2 years
- often not all of the rooms originally booked are needed, as the organiser does not yet know the final number of participants
- depending on the size of the group, free places are provided
- split invoices; e.g. the organiser pays only for the rooms but not for other services
We recommend taking out travel insurance.
DEPOSIT
Please note that we require a deposit of EUR 200 for our chalet apartments.
We kindly ask you to pay this amount in cash at reception on arrival.
PETS
Please note that we charge a supplement of EUR 30 per week for your loyal four-legged friend.
NO SMOKING
To keep our chalets just as special for your next holiday, smoking is strictly prohibited in the chalets and in the wellness area.